For many patients and their families, a visit includes filling out unfamiliar forms and answering financial and insurance questions. The information below can help with this process.

Crossroads Community Hospital

Prior to receiving services, please check with your insurance company regarding the tests or procedures your will be having done. Many insurance companies require you to inform them in advance of inpatient or outpatient services. This pre-certification is ultimately the patient's responsibility and may affect the percentage paid by the insurance company.

Insurance

You will be asked during the registration process to pay any insurance co-pay or deductible not covered by your insurance. The Business Office at Crossroads will bill your insurance company for you. If your insurance company requests additional information from you, please respond as quickly as possible. A delay in returning the requested information will also delay payment to your account. After discharge from the hospital, you will receive statements from the hospital to keep you informed of your account status.

Billing

Your hospital bill does not include fees for professional services of your physician, surgeon, anesthesiologist, radiologist, pathologist or consulting physician. You will receive separate billings for services provided by these specialists.

Other Payment Arrangements

If you do not have insurance coverage, we ask that you make a deposit prior to your admission (non-emergency) and have satisfactory arrangements made to pay any balance due. The hospital accepts cash, check, money order, debit card, electronic transfer of funds, MasterCard, Visa, American Express or Discover for prepayments and the estimated portion of your bill which is due upon registration.

We will be happy to answer any questions you may have concerning your account or financial arrangements. Call the Business Office at 244-5500 between 8:30 a.m. and 4:00 p.m. Monday through Friday.